Privacy Policy

This Privacy Policy describes how Life Care Homeopathy (“we”, “us”, or “our”), operated by Dr. Mamta Maurya (MD Homeopathy), collects, uses, stores, and protects the personal information you provide when you visit lifecarehomeopathy.com (“the Website”) or book a consultation with us. By using our Website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide Directly

• Contact details: Name, phone number, email address, and WhatsApp number when you fill in our contact or appointment form.
• Health information: Symptoms, medical history, and other health details you share during consultation booking or in WhatsApp communications.
• Payment information: When you pay for a consultation via Razorpay, your payment details (card number, UPI ID, etc.) are processed directly and securely by Razorpay. We do not store your payment card details on our servers.

1.2 Information Collected Automatically

• Usage data: Pages visited, time spent on pages, browser type, device type, and referring URL — collected via analytics tools.
• IP address: Collected automatically by our hosting server for security and technical purposes.
• Cookies: Small text files stored on your device to remember preferences and improve your experience. See Section 7 for details.

2. How We Use Your Information

We use the information we collect to:

• Respond to your consultation enquiries and appointment requests
• Deliver homeopathic treatment advice and follow-up care via WhatsApp or in person
• Process payments for online consultations through Razorpay
• Send appointment reminders or health-related communications (only when you have opted in)
• Improve our website content and user experience
• Comply with applicable legal obligations under Indian law

We do not use your health information for advertising, sell your data to third parties, or share it with any entity outside of those described in Section 3.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Razorpay (Payment Processor): Your payment details are shared with Razorpay Software Private Limited to process online consultation fees. Razorpay is PCI-DSS compliant and handles your payment data under its own Privacy Policy. We receive only a confirmation of successful payment.
• WhatsApp: When you contact us on WhatsApp, your messages are subject to Meta’s WhatsApp Privacy Policy. We use WhatsApp only to communicate with you at your explicit request.
• Legal requirement: We may disclose information if required by law, court order, or government authority under Indian law.

4. Health and Medical Information

Health information you share with us is treated as strictly confidential. It is used solely for the purpose of providing you homeopathic medical advice. We do not share your health records with any third party without your explicit written consent, except as required by law. All health-related conversations over WhatsApp, email, or in person are kept confidential in accordance with standard medical ethics.

5. Data Retention

We retain your personal and health information for as long as necessary to provide you with ongoing care or as required by applicable Indian laws. If you request deletion of your data, we will honour that request promptly unless we are required by law to retain it.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses HTTPS (SSL/TLS encryption) for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website may use the following types of cookies:

• Essential cookies: Required for basic website functionality (e.g., page navigation). These cannot be disabled.
• Analytics cookies: Help us understand how visitors use the website so we can improve it (e.g., Google Analytics). These are anonymised and do not personally identify you.

You can disable non-essential cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Razorpay, YouTube, WhatsApp). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If a child requires homeopathic consultation, a parent or legal guardian must book on their behalf and provide consent.

10. Your Rights

Under applicable Indian law (including the IT Act, 2000 and applicable rules), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for communications at any time

To exercise any of these rights, contact us at the details in Section 12.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically. Continued use of our website after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Clinic: Life Care Homeopathy
• Doctor: Dr. Mamta Maurya (MD Homeopathy)
• Address: Navjeevan Vihar Rd, Sector 1, Navjeevan Vihar, Vindhyanagar, Singrauli, Madhya Pradesh 486885
• Phone / WhatsApp: +91 9244290070
• Website: https://lifecarehomeopathy.com